I wanted to take a moment to both acknowledge and thank you for the outstanding service my wife and I recently received from your business. I purchased a remote starter for my wife’s Acura TL and we encountered numerous mechanical problems with her car that impeded your technicians ability to install the device in working fashion. Travis spent an enormous amount of time trouble shooting the issue, as the vehicle went back and forth to the dealer on three occasions. Travis was extremely thorough and patient with us as he explained the problems that he had encountered and how he felt they could be resolved. DAS also installed and removed the device several times as well. After pinpointing the issue and relaying the information to Acura, Travis insisted we try reinstalling the device one last time as both my wife and I were frustrated and ready to move on. After Acura finally resolved the issue, Steve had our vehicle picked up from the dealership and the device was successfully installed today.
This mechanical issue has plagued our vehicle periodically for the last year and Acura was unable to conclusively diagnose the problem. I feel if it were not for Travis’s diligence and commitment to service, we may never have identified the issue. Travis and Steve have been remarkable throughout this entire ordeal, and the front office staff was always extremely helpful and friendly in all my dealings with them. Your business and employees truly epitomize great customer service in an era that finds this attribute waning. I have already recommended your service to two friends and will continue to so in the future.
Keep up the great work!